Northwind Health · Healthcare
Northwind Health: measuring trust like a vital sign
Integrated care that puts community trust at the center of clinical outcomes.
34%Reduction in ER visits
4.8/5Patient trust score
12Clinics opened
The Challenge
Patients in underserved neighborhoods avoided care due to historical mistreatment and fragmented services.
The Approach
Co-locate primary care, behavioral health, and social services—with community health workers embedded in every team.
The Solution
Trust metrics tracked alongside clinical outcomes. Feedback loops with neighborhood advisory boards.
The Transformation
No-show rates dropped. Preventable ER visits declined. Patients reported feeling "seen" for the first time.
Results
A replicable model for community-owned care gaining attention from health systems nationwide.
Featured changemaker
Dr. Roseline Delaire
View profileRelated episode
39 min